Keepsakes are made with the upmost care, and may take longer to process. This is to ensure you have a quality, long lasting keepsake to cherish.
When working with items that require resin, during the winter months these may take a bit longer. This is due to the fact that resin requires specific conditions to cure entirely, and a change in these conditions may adversely affect the curing process (may make it take longer).
Items to be used should be placed in a ziplock bag, and labelled. Hair should be unwashed, or if washed done so solely with shampoo and not conditioned or treated with any other treatments which may negatively affect any adhesives used.
It is strongly recommended your keepsake to be used, be sent to us in a padded envelope that's track able. If you choose not to do this, Colorado Designed Browbands takes no responsibility for lost item(s) in the mail.
Colorado Designed Browbands guarantees against defective or faulty workmanship, and/ or ribbon.
This does not include misuse or normal wear and tear.
MISUSE INCLUDES; Submersion of your browband in water, use during heavy rain, leaving your browband on whilst your horse is unattended, use of your browband for everyday riding and general wear, other items being placed on top of, or against your browband in a way that warps it out of shape, machine washing of stock ties, washing of stock ties without the stock pin being removed first, and any other treatment of the items other than what they were intended for. Your showing accessories should be treated as you would treat your own quality jewellery items.
If you believe the product is faulty, please contact us straight away as returns must be made to Colorado Designed Browbands within 14 days. Items sent back must be in as new, un-used condition.
If the Browband is found to be faulty, either; a replacement Browband will be made & posted free of charge, or the original band will be repaired, depending on which we deem appropriate, as stated by Australian Consumer Law.
If the browband is noted to have been used, and damage has occurred as a result of misuse and/or normal wear and tear; Colorado Designed Browbands reserves the right to bill you for labour ($25 per hour), replacement materials, and return postage prior to starting any repair work. Browbands affected due to misuse and/or normal wear and tear WILL NOT be remade or replaced.
Please choose your order carefully and ask any questions required prior to placing your order; Colorado Designed Browbands does not accept returns, and no credits/refunds will be given for the incorrect choice of size, and/or colour combinations.
Please make sure you measure your current Browband by laying it flat on a table & measure it from end to end. We can make to measure as well, please select "custom measurement" and leave a note. Our standard sizings are as follows;
Once an order has been started, or supplies have been ordered where applicable, we do not accept cancellations. Any alterations to your order should be requested ASAP.
As all Browbands are made to order- all sales are final.
Postage prices for orders within Australia, are for express postage. We choose to do this for order delivery efficiency, and trace ability. Once your order has been dispatched, we will send you an email with your tracking information.
IN STOCK DESIGNS AND DIY SUPPLIES - Will be posted out within 24 to 48 working hours. If there is an issue with your order, you will be contacted immediately
INTERNATIONAL ORDERS - Are sent International Traceable. If you are wanting an order sent to a location that is not included in our postage options, please do not hesitate to contact us with your country and postal code, and we will get back to you with a postage cost.
Returns and Refunds
Returns are at the discretion of Colorado Designed Browbands, as per the terms listed in the "Browband Policy" section.
Refunds will not be made due to change of mind, so please choose carefully. We highly suggest if you have any queries, you contact us to discuss them prior to placing an order.
During your visit(s) to the Colorado Designed Browbands website, or during the use of our products and services, Colorado Designed Browbands may obtain the following information about you; Your name, company name, email address, telephone number, credit card details, billing address, geographic location, IP address, support queries, blog comments and social media handles (collectively known as ‘Your Personal Data’).
Colorado Designed Browbands' services are not directed to persons under 18, and we will never knowingly collect Personal Data from anyone under 18. If we become aware that a child under 18 has provided us with Personal Data, we will delete that information as quickly as possible.
If you are the parent or guardian of a child and you believe they have provided us with Personal Data without your consent, then please contact us immediately.
You may review, correct, update or delete any of your "Personal Data" by either; logging into your account and making the changes yourself, or contacting Colorado Designed Browbands directly to do so on your behalf.
HOW WE USE YOUR INFORMATION
Personally Identifiable Information: Colorado Designed Browbands uses the information we collect to deliver our services to you, including but not limited to: communicating with you, providing technical support, measuring customer satisfaction, diagnosing problems and providing you with a personalised website experience.
Marketing communications: Will only sent to you if you have requested or subscribed to them. You can opt out of our marketing communications at any time by "Unsubscribing" or emailing Colorado Designed Browbands, and I will action your request immediately.
Non-Personally Identifiable Information: Colorado Designed Browbands may also use the information edcollect in aggregated and anonymized forms to improve our services, including: website administration, producing reports and analytics, advertising products and services, identifying user demands, and assisting in the general meeting of customer's needs.
Any information you choose to make publicly available, such as blog comments and testimonials on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites, or if others have copied or saved the information. By leaving a testimonial, you agree to allow Colorado Designed Browbands to duplicate it on social media, and where Colorado Designed Browbands deems it relevant and beneficial.
STORAGE AND SECURITY OF YOUR INFORMATION
Colorado Designed Browbands will use all reasonable means to protect the confidentiality of your Personal Data while it's in our possession or control. All information received from you is stored and protected on our secure servers from unauthorized use or access. Credit card information is encrypted before transmission and is not stored by us on our servers.
To enable us to deliver our services, we may transfer information that we collect about you, including Personal Data, across borders for storage and processing in countries other than Australia. If your Personal Data is transferred and processed outside Australia, it will only be transferred to countries that have adequate privacy protections.
Colorado Designed Browbands will retain your personal information, for as long as we deem necessary, to provide services to you. We will also keep it for as long as required to comply with our legal obligations, resolve disputes and enforce our agreements.
In the event there is a breach of our security and your "Personal Data" is compromised, Colorado Designed Browbands will promptly notify you in compliance with the applicable law.
COOKIES AND PIXELS
SHARING YOUR INFORMATION WITH THIRD PARTIES
Colorado Designed Browbands does not, and will never, sell or deal in "Personal Data" or any other customer information shared with us.
DISCLOSURE OF YOUR INFORMATION
Colorado Designed Browbands may, from time to time, need to disclose certain information. This may include your "Personal Data", to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
In conjunction with this, Colorado Designed Browbands may use your "Personal Data" to protect the rights, property or safety of www.coloradodesignedbrowbands.com, our customers and/or third parties.
If there is a change of control in our business (whether by merger, sale, transfer of assets or otherwise); customer information, which may include your "Personal Data", could be transferred to a purchaser. This would be done under a confidentiality agreement, and Colorado Designed Browbands would only disclose your "Personal Data" in good faith and where required by any of the above circumstances. You will also be notified.
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